Pay: $40,000 per year

Bilingual Insurance Customer Service Representative - Spanish / English - Manassas, VA | Hybrid, $40,000 + Incentives + Growth Path

Serve your community in two languages — and build a real career while you do it.

ProSight Talent is partnering with an established, community-focused insurance and financial services agency in the Manassas, VA area to identify two Bilingual (Spanish/English) Insurance Customer Service Representatives. This is an excellent opportunity to join a close, collaborative team and play a key role in helping customers understand and protect what matters most — with a clear path to grow into sales over time. The role offers a $40,000 starting salary plus incentive and bonus opportunities, a hybrid schedule, and unlimited PTO.

What You'll Do

You'll be the trusted first point of contact for customers managing their insurance and accounts.

• Respond to customer questions by phone, email, and other channels — in English and Spanish
• Assist with policy changes, renewals, billing, payments, and account maintenance
• Explain coverage and help customers identify potential gaps in protection
• Provide information and assistance regarding the claims process
• Maintain accurate documentation and follow up on outstanding needs
• Identify opportunities to discuss additional products or coverage when appropriate
• Build strong relationships that support customer retention

What You Bring

• Bilingual fluency in English and Spanish — required
• Customer service experience preferred; insurance, financial services, banking, retail, hospitality, or call-center backgrounds all transfer well
• Property & Casualty insurance license strongly preferred
• Strong verbal and written communication and problem-solving skills
• Attention to detail, organization, and the ability to manage multiple priorities
• Comfort learning new systems and working in a hybrid environment

What Sets You Apart

• An active Property & Casualty license
• A genuine interest in educating customers, not just serving transactions
• Interest in growing into a sales role over time

Compensation & Benefits

• $40,000 starting salary plus incentive opportunities
• Bonus opportunities for service team members, plus a Christmas bonus
• Performance- and merit-based increases over time
• Clear growth path into sales — sales team members earn approximately $100,000 on average, with top performers around $200,000
• Hybrid schedule — three days remote, two days in office
• Unlimited PTO with clearly defined performance metrics
• Monday–Friday, 9:00 a.m.–5:00 p.m.; closed holidays

Why This Opportunity

• Join a diverse, supportive team known for strong retention and helping one another
• Use your Spanish every day to serve customers who need it
• Real advancement into a six-figure sales path for those who want it
• Education-first culture where you help people, not just sell to them

If you're bilingual in Spanish and English and ready to build a long-term career in insurance, we'd love to connect. Apply today to learn more about this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.